Main ChallengeIntegrating PRO Services into existing app workflows for different user scenarios, while maintaining ease of use and supporting both dealer and customer views.
Key QuestionWhere are potential touchpoints for revenue generating features in the current customer journey and how can they look and feel like?
"We want to seamlessly integrate revenue-generating user flows, tailored to user needs, without disrupting existing workflows."
The struggles
Different user types and views lead to more distinct ux challenges
The service-model is quite complex
The client needs
Start making money with the app
Give users the best service option and enable an effortless purchase
Don’t disrupt learned, existing workflows
The potentials
Leverage the potential of a growing user base
Collect important data for analysis and future of the product