I began by identifying user needs in collaboration with the Product Owner. This step involved analyzing workflows for dealers and companies. I pinpointed critical points for interaction, where PRO Services could be integrated into existing tasks, such as asset registration and maintenance.

Based on the identified needs, I developed detailed user scenarios that captured key use cases, such as batch imports, OCR scanning, and service reconsideration. These scenarios were paired with wireframes to map out potential user flows and address critical touchpoints in the app.

To align with the Product Owner and gain buy-in, I turned these scenarios into compelling user stories. These narratives made the concepts tangible, showcasing how PRO Services could solve real user problems. Prototypes were created to bring the stories to life and refine the designs through feedback and testing.